My envelope looks stuck

Almost every "stuck" report turns out to be an envelope sitting in Sent, which is the normal resting state for an envelope nobody has signed yet. There is no intermediate "sending" state — once the status reads Sent, zSign is waiting on a human rather than working through a queue.

Work through this before contacting us:

1. Check the status. Sent = waiting on the first signature. In progress = someone signed, someone else hasn't.
2. Check which recipient is outstanding. Open the envelope; each recipient shows Waiting, Viewed, or Signed. Viewed means that person opened the signing link but has not finished — it is the strongest evidence you have that the link reached them, and it rules out a delivery problem.
3. Check signing order. On a sequential envelope, recipient 2 cannot see the document until recipient 1 finishes. A "Waiting" second signer is correct, not broken.
4. Send a reminder if they simply haven't acted. See article 4 for the limits.
5. Void it if it is genuinely dead, and send a fresh one.

Contact support if the status contradicts what you can observe — for example, a recipient tells you they signed but the envelope still reads Sent. Include the envelope ID.